Get In Touch

Need to Contact Us? Well, we’re here for you and offer many different methods of customer support. Product questions, sales or order support, we’re here for you, just contact us and will see what we can do to help you out.

Please view the Online Customer Service/Help Section: This section can answer many of the most common questions about ordering from KPOP Mall USA.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you have a store / Where are you located?

Our warehouse is located in the United States. We sadly DO NOT own or operated any retail stores, and have no affiliations to KPOP USA stores.

How Much Is Shipping?

For detailed shipping information please read our shipping policies.

What forms of payment do you accept?

Paypal and all major credit cards.

How long will delivery take?

Orders can deliver within 2-3 business days once shipped. For detailed shipping information please read our shipping policies.

Do you ship Internationally?

No. Sorry we sadly stopped international shipping due to high shipping fees and high risk of loss and fraud.

Send us an email

Need to Contact Us? Well, we’re here for you and offer many different methods of customer support. Product questions, sales or order support, we’re here for you, just contact us and will see what we can do to help you out.

BUSINESS HOURS:
Mon to Thur: 8:30 AM-4:30 PM PST
Fri: 9AM-3:30PM PST
Sat & Sun: CLOSED


Please allow between 24 to 48 hours for a reply.

So we can efficiently help you, please have the last five digits of your order number so we can quickly assist you.

Order Inquiries: [email protected]