Get In Touch

Need to contact Us? Well we’re here for you and offer many different methods of customer support. Product questions, sales or order support, we’re here for you, just contact us and will see what we can do to help you out.

Please view the Online Customer Service/Help Section: This section can answer many of the most common questions about ordering from KPOP Mall USA.

Mon to Thur: 8:30AM-4:30PM PST
Fri: 9AM-3:30PM PST
Sat & Sun: CLOSED

Please allow between 24 to 48 hours for a reply.

sales & return inquiries:
[email protected]

Has my item shipped yet?

All in-stock items are usually shipped within 2-3 business days from the date of purchase. When your package has been shipped you will receive an email stating your package has been shipped.

Where are you located?

All orders placed on our website are shipped from our USA (United States) warehouse.

Do you offer international shipping?

Yes! For detailed shipping information please read more at the following link.

What is your return policy?

All orders comes with our 14 day money back guarantee. In the event that you wish to return any item(s) to KPOP MALL USA please contact us to process a return.